Privacy Policy

Effective Date: 6 July 2026

Welcome to Glamour Hair. We are committed to protecting your privacy and ensuring your personal information is handled safely, securely, and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Glamour Hair is the Data Controller responsible for the personal information you provide to us and for ensuring it is processed in accordance with UK data protection laws.

Glamour Hair provides professional hairdressing and hair care services. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or book an appointment with us.

Information We Collect

When you use our website or book an appointment, we may collect:

* Your name
* Email address
* Telephone number
* Appointment details
* Service history
* Hair consultation notes where relevant
* Consultation records and colour formulas where relevant to your hair services
* Photographs of your hair where you have given permission for us to use them
* Communications you send to us
* Website usage information through cookies and analytics

Providing this information is voluntary, but some details are required for us to provide our services.

How We Use Your Information

We use your information to:

* Process and manage bookings
* Contact you regarding appointments
* Send appointment confirmations and reminders
* Provide personalised hair services and consultations
* Keep records of previous services where appropriate
* Maintain consultation records and colour formulas to help us provide safe, personalised and consistent hair services
* Use photographs of your hair on our website, social media or other marketing materials only with your permission
* Respond to enquiries
* Improve our website and customer experience
* Comply with legal and regulatory obligations

Where you have given permission, we may also send you promotional offers, news or updates. You can unsubscribe at any time.

Legal Basis for Processing

We process your information because:

* It is necessary to fulfil your booking or provide our services.
* We have a legitimate interest in running and improving our business.
* We have your consent where required, such as for marketing communications.
* We are required to comply with legal obligations.

Online Bookings

When you make a booking through our website, we collect the information necessary to manage your appointment.

Our website and online booking system are provided by Wix. When you make a booking, the information you provide may be securely processed and stored through Wix to enable us to manage your appointments and provide our services. Wix processes personal information in accordance with its own Privacy Policy and applicable data protection laws. Glamour Hair only uses the information collected to manage your appointments, communicate with you about your bookings, and provide our hairdressing services.

Payment Information

Glamour Hair does not collect or store any debit or credit card details.

Payments and deposits are made by bank transfer or cash. We only keep the information necessary to record your payment and manage your appointment. We do not retain any bank card information.

Marketing

If you choose to receive marketing communications, we may contact you by email or SMS with salon news, offers and updates.

You can opt out at any time by clicking the unsubscribe link or contacting us directly.

Children’s Privacy

We do not knowingly collect personal information from children without the consent of a parent or legal guardian where required. For clients under the age of 16, consent may be required from a parent or guardian for certain services or the processing of personal information.

Photography

From time to time, we may ask to take photographs of your hair before or after your appointment to showcase our work. We will only use these photographs on our website, social media or other marketing materials with your permission. If you later change your mind, you can ask us to remove your photographs at any time by contacting Glamour Hair, and we will remove them wherever reasonably possible.

How Long We Keep Your Information

We only keep personal information for as long as necessary to:

* Provide our services
* Meet legal and accounting requirements
* Resolve disputes
* Maintain appropriate salon records

When information is no longer required, it is securely deleted.

Sharing Your Information

We never sell your personal information.

We may share information with trusted service providers who help us operate our business, such as:

* Wix (website hosting and online booking)
* Email or SMS reminder services
* Professional advisers where legally required

These providers are required to protect your information.

Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access or disclosure.

While no online system is completely secure, we continually work to keep your information protected.

Your Rights

Under UK GDPR you have the right to:

* Access your personal information
* Request correction of inaccurate information
* Request deletion of your information where applicable
* Restrict or object to certain processing
* Withdraw consent where processing relies on consent
* Request a copy of your information
* Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact Glamour Hair using the details below.

Email: Glamourh440@gmail.com

Baillieston Salon
60 Rhindmuir Road
Baillieston
G69 6AZ
0141 771 3999

Bellshill Salon
5 Hamilton Road
Bellshill
ML4 1AF
01698 748891

Motherwell Salon
2 Scott Street
Motherwell
ML1 1PN
01698 264789

Complaints

If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help our website function correctly, remember your preferences and improve your browsing experience.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable features such as online booking, page navigation and security.

Performance & Analytics Cookies

These cookies help us understand how visitors use our website so we can improve its performance and user experience. Information collected is anonymous where possible.

Functionality Cookies

These cookies remember your preferences, such as previously entered information or website settings, making your experience more personalised.

Marketing Cookies

If enabled, these cookies may be used to measure the effectiveness of advertising or provide relevant promotions. These will only be used where required by law and with your consent.

Managing Cookies

When you first visit our website, you may be asked to accept or manage your cookie preferences. You can also manage or delete cookies at any time through your web browser settings.

Most web browsers allow you to:

* View cookies stored on your device
* Delete cookies
* Block cookies
* Control cookie preferences

Please note that disabling certain cookies may affect the functionality of our website, including online bookings.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be published on this page with an updated effective date.

By continuing to use our website, you acknowledge that you have read and understood this Privacy & Cookies Policy.

Booking and Website Terms & Conditions

1. About Us
This website is operated by Glamour Hair. Throughout these Terms & Conditions, “we”, “our”, and “us” refer to Glamour Hair.

2. Use of Our Website
By using our website, you agree to:
   ● Use the website only for lawful purposes
   ● Not misuse, interfere with or attempt to gain unauthorised access to our website or systems
   ● Not upload or transmit any harmful software, viruses or malicious code
   ● Provide accurate information when making bookings or enquiries
We reserve the right to suspend or restrict access to our website where necessary.

3. Bookings
Appointments can be booked through our website.
Submitting a booking request does not guarantee an appointment until it has been confirmed.
Cancellations & No-Shows:
   ● We require a minimum of 48 hours’ notice for cancellations or rescheduling
   ● Cancellations made within 48 hours of the appointment may be subject to a charge
   ● No-shows will not be charged
   ● Clients who cancel within 48 hours or do not attend (no-show) will be required to pay a 50% deposit on their next booking before the appointment can be confirmed
Our full Booking Policy, Cancellation Policy and Salon Terms apply to all appointments.

4. Prices
We make every effort to ensure prices displayed on our website are accurate.
Prices are subject to change without notice.
If an error has occurred, we reserve the right to correct any pricing or service information before your appointment or service is carried out.
Additional charges may apply where extra time, additional product or extra services are required.

5. Memberships
Where applicable, memberships are subject to their own individual Terms & Conditions.
Membership benefits, prices and availability may change. Existing members will be notified where required.

6. Gift Vouchers
Gift vouchers:
   ● Are non-refundable
   ● Cannot be exchanged for cash
   ● Must be presented where applicable
   ● Are valid for 6 months from the date of purchase
   ● May be subject to availability of services at the time of booking
Lost or stolen vouchers may not be replaced.

7. Hair Colour & Chemical Services
Professional colour services require consultation and may require allergy alert testing in accordance with current industry guidance.
We reserve the right to refuse treatment where it would be unsafe or unsuitable.
Results may vary depending on hair history, condition and aftercare.
If a client is unhappy with their colour result, they must report this within 7 days of their appointment. Where appropriate, we will offer an adjustment or corrective service within this period. This will be carried out as an additional service and no refunds will be given. If the client does not attend their fix appointment or cancels with less than 48 hours’ notice, the offer of a fix will be withdrawn and no refunds or further fixes will be provided.

8. Extensions
Hair extension services require a consultation prior to application to ensure suitability, correct method selection, and accurate pricing.
Clients are responsible for following all aftercare advice provided to maintain the condition and longevity of their extensions.
We do not accept responsibility for issues arising from failure to follow aftercare instructions or from third-party chemical services carried out on the hair after extension application.
Any maintenance, refitting, or adjustment appointments are chargeable unless otherwise stated at the time of service.
Results and longevity may vary depending on hair type, lifestyle, and aftercare.
If a client has any concerns regarding their extensions, they must report these within 7 days of their appointment. After this period, we cannot guarantee corrective action.

9. Products
Product images are for illustration purposes only.
Availability may vary.
We reserve the right to discontinue products without notice.

10. Intellectual Property
All content on this website, including:
   ● Text
   ● Images
   ● Logos
   ● Branding
   ● Graphics
   ● Photographs
   ● Videos
   ● Downloads
is owned by or licensed to Glamour Hair and is protected by copyright and intellectual property laws.
You may not copy, reproduce, distribute or use any content without our prior written permission.

11. Photographs
Photographs displayed on our website remain the property of Glamour Hair unless otherwise stated.
Before and after images are genuine client results unless clearly identified otherwise.
Results will vary between individuals.

12. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the content, availability or privacy practices of those websites.

13. Limitation of Liability
Whilst we aim to keep all information accurate and up to date, we cannot guarantee that all information is free from errors.
To the fullest extent permitted by law, Glamour Hair shall not be liable for any indirect or consequential loss arising from use of this website or services.
Nothing within these Terms excludes liability where it cannot legally be excluded.

14. Privacy
Your personal information is processed in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect your information.

15. Website Availability
We do not guarantee uninterrupted access to this website.
We may suspend, withdraw or amend any part of the website without notice.

16. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updates will be published on this page and take effect immediately upon publication.

17. Governing Law
These Terms & Conditions are governed by the laws of Scotland.
Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the Scottish courts.

18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact Glamour Hair using the contact details provided on our website.

Privacy Policy

Booking and Website Terms & Conditions

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