LATE CANCELATIONS

Stuff happens, and sometimes you need to cancel your appointment with us. We get it. If you need to cancel more than 48 hours before your appointment, just give us a call or drop us a message letting us know. If you don’t let us know or have to cancel less than 48 hours before your appointment, we take 10% of the appointment as a fee. Talk to us to find out more.

Privacy Policy

This website is owned by Glamour Hair Design registered in Scotland, we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating by post or electronically with us.

This Policy provides you with the information required by the “GDPR”, Regulation (EU) 2016/679 of the European Parliament and Council on the protection of natural persons with regard to the processing of personal data (General Data Protection Regulation). It explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. It also explains the lawful basis on which we do this, who we share your personal information with, how long we keep it for and informs you of certain rights you have regarding your personal information under data protection law.

In this policy we refer variously to ‘personal information’, ‘data’ and ‘personal data’. We use these terms interchangeably to mean information capable of identifying you, which is personal data as defined in the GDPR. We also sometimes refer to “processing” such data. This means any operation we perform on it, such as collecting, organising, storing, updating, using, disclosing and erasing it.

We may change this Policy from time to time so please check this page occasionally to ensure that you are aware of any changes.

Customer Complaints Policy

Our policy is for you to be completely satisfied with the service you receive from us.
We run a professional business so we aim for the highest standards in everything we do.
Complaints are rare but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.

PROCESS

Tell someone you’re not happy with the service you’ve received, ether while you’re in the salon or as soon as possible after leaving within 14 days. Calmly and clearly explain the problem. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within 8 weeks.

If you have already left the salon, don’t go to another salon as we have a right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back to our salon and discuss your complaint in private.

Where we think, your complaint is reasonable, we will redo the part or all of the service or treatment again as soon as possible, free of charge. The work will be done by a different stylist if you prefer, although this may not be possible if the individual is self-employed.

If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.